Considering renting with Roers? Let me tell you a story that will change your mind.
Recently, I took a step out onto my fifth floor balcony at around 6:30 on a Friday evening. Since it was quite chilly outside, I closed the door to my apartment. However, when I tried to re-enter my home moments later, I realized the door was locked. Peculiar, because The door can only lock from the inside, and no one was inside. Furthermore, the door could be opened by a lock from the outside, but Roers had not
...bothered to give me a copy of this key.
It was extremely windy and cold, and I was barefoot and wearing a short sleeve shirt. Shivering, I called the Roers emergency number. The lady who answered spent several minutes taking down all sorts of information, only to coldly inform me that there is nothing Roers can do it help. I begged her to please refer me to someone, anyone, who could let me back in, but she rudely kept speaking over me, saying all she could do was give me the number of a locksmith (who was closed for the day and did not reopen until the following Monday morning). I reminded her that my lease states that Roers provides 24 hour emergency help, and that my lease also provides lockout assistance. She continued to say that she could not help me. I reminded the lady that if she, as the emergency contact with Roers, could not help me, I would be stuck on my balcony in the freezing North Dakota weather with no food or water for nearly three days. Somehow, the severity of my situation was lost on her, and she hung up on me, telling me to “have a good weekend.” How would I? I was stuck on my balcony!
Anyways, I called every. Single. Locksmith. In the Fargo-Moorhead-west Fargo area. Not one company was able to help me out. Even the “24 hour services” did not have anyone working on a Friday evening. The sun began to go down, and I was cold, hungry, and so frustrated with Roers’ utter indifference to my plight.
I made 21 calls to various locksmith companies before I got ahold of anyone who could help me. Finally, Ed’s Towing from Moorhead sent over an employee, who was able to help me out. Without them, I’d still be on the balcony.
Roers does not care about you. They do not care if you get stuck on your balcony for three days. They will not do anything to help you, even though lockout assistance is guaranteed in the lease everyone at TLofts signs. If you rent from Roers, expect a similar experience to happen to you.
Max of 35.