Nice interior, but not a luxury experience
April 24, 2025 - Reseña de Apartments.com
We moved here from a true luxury apartment, and while the interior of our unit is nicely finished, that’s where the positives end. The common areas—including hallways and elevators—are frequently dirty, with noticeable carpet stains and, on multiple occasions, pet waste in the elevators. When we reported a missing package to management, the response was dismissive and unhelpful.
Even before moving in, the experience felt somewhat impersonal. The tour we received was brief and lacked detail, and ...
when we asked for a virtual tour, we were only provided with a pre-recorded video rather than a live walkthrough. In contrast, our previous building maintained much higher standards: monthly carpet cleanings, responsive management, and a strong sense of community accountability.
Unfortunately, this property does not reflect the quality or service one would expect at this price point. We would not recommend it.
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Property Manager Responded
April 28, 2025
Although we're unable to identify you as one of our current residents using the information given, we're eager to address these issues and improve your experience once we acquire more insight from you. Our maintenance team will continue to maintain our community grounds and remind others of our strict personal and pet waste policies, and we'll be sure to revisit any areas requiring extra attention. We're sorry to hear that we fell short of your expectations during your initial visit, and we encourage you to reach out to us at (331) 551-8001 or stop by our office so that we may discuss this feedback in greater detail and ensure your voice is heard.
Property Manager Responded
April 30, 2025
Although we're unable to identify you as one of our current residents using the information given, we're eager to address these issues and improve your experience once we acquire more insight from you. Our maintenance team will continue to maintain our community grounds and remind others of our strict personal and pet waste policies, and we'll be sure to revisit any areas requiring extra attention. Our team is also more than happy to assist residents with any misdelivered or unaccounted for packages, and we recommend reaching out to the delivery service for further assistance. We're sorry to hear that we fell short of your expectations during your initial visit, and we encourage you to reach out to us at (331) 551-8001 or stop by our office so that we may discuss this feedback in greater detail and ensure your voice is heard.
Max of 2. No breed restrictions; pet interview is required, and all updated vet/shot records.