Do not move here
January 5, 2025 - Reseña de Apartments.com
Worst Apartment Experience – Avoid at All Costs
I moved into this apartment complex in July 2024, and it has been the worst rental experience I’ve ever had. Upon move-in, my unit was not cleaned or prepared. The cleaning crew didn’t finish until 8:30 PM, yet the office rushed me through the process and handed me the keys at 5:30 PM. I had to move due to the military and I couldn’t be happier to get out of these apartments.
From the start, my apartment had numerous issues, including:
• A ...
non-functional garbage disposal
• Standing water under the sink
• Missing light switch plates and screws
• Closet shelving without hooks
• A heavily scratched bathroom mirror
• A chipped bathtub that required reglazing
• Everything from previous tenants painted over on walls
I reported these issues to the office within three days of moving in. However, I received no response until I escalated my concerns by emailing the regional and property managers. After that, I was given verbal permission to change the locks on my door, with instructions to provide the office with a key. I handed the key to a maintenance staff member after a work order was completed, but upon move-out, the leasing office claimed they never received it.
Beyond my unit’s condition, the building itself has numerous ongoing problems:
• The trash company often picks up well past scheduled times.
• There’s no heating in the winter and no air conditioning in the summer.
• The building’s front door has been broken for months with no plans to fix it.
• The gate is frequently broken, despite repeated promises to repair it.
• Office staff turnover is so high that it’s impossible to maintain consistent communication.
Every maintenance request required multiple follow-ups to get resolved. When I asked about the scratched bathroom mirror, I was told it wouldn’t be fixed because the apartment would be renovated after I moved out.
Overall, this apartment complex has been a nightmare. I wouldn’t recommend living here to anyone — even as a last resort.
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Property Manager Responded
July 16, 2025
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Here at The Addison at Southfield, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (947) 900-8452 to discuss ways we can better serve you in the future.
Max of 2. | Restrictions: Breed Restrictions Apply. Contact the leasing office for more details.