I have never had such a terrible experience with any apartment company, let alone customer service company in my life. I am so disappointed and have been treated so poorly. My husband and I got locked out of our apartment after hours. Full disclosure, it was our fault. We left our keys in our car in our garage and left the garage by using the garage door as it was closing. So could not get back in. This was an accident that any human could make, and our first time at that. Because we rent (and
...lets be real, these apartments are NOT cheap), we expect to have the help and support in times exactly like this. I called the front office, which was obviously closed, but was able to get an emergency number. When I called this, they told me there was nothing they could do. I further explained that we also had our daughter who is not even 2 with us, and are stranded because we can’t access our car. They then said our only option was to cal a locksmith and pay to have them come out. At this point I am very upset. I ask if I can speak with someone else, so they transferred me. The “supervisor” reported the same thing. He stated that they also could not verify that we were the people that lived here so they couldn’t help us. He also said that because this was our fault and not a malfunction of the lock, there was nothing they were willing to do. I got upset and said “what do you mean you can’t verify that we live here, there are lots of ways to verify that we live here, and what is a locksmith going to do that’s different?” And this man has the audacity to hang up on me. He flat out just hung up the phone. I have never been treated so poorly in my life. I will never recommend a place that has such little compassion for the very people they are serving, and will be moving out the very second my lease is up. This company is heartless and does not care about you, they just want your money.
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