Terrible
September 11, 2021 - Reseña de Apartments.com
Through the pandemic, The Arleta has changed property management 4 times. Has denied any type of communication whether through email or in person. They have yelled through the doors of the office doors that they won’t be helping people. Refused to accept partial payments. Denied any type of request to have issues fixed. Finally after fighting for months to get rental assistance and getting money paid back they hit me with a 10 eviction notice 3 days later. They don’t work for you even when you ...
work for them. Don’t recommend 0/10
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Property Manager Responded
October 14, 2021
Thank you very much for taking the time to share this with us. We are deeply concerned to hear your comments, however, as our intention is always to assist our residents as best we possibly can, and to provide only positive living experiences. We attempted to look further into this, but as this is an anonymous review and we do not have any instances recorded matching the description your description, we were, unfortunately, able to locate you as a resident. We would love the opportunity to discuss this review with you in further detail to help us understand what happened and how we can improve our services. If you are interested in chatting with us, please feel welcome to reach out to us directly at feedback@sunrisemgmt.com. Again, we truly appreciate your time, and we hope to hear from you soon! Best wishes - Madisson, Customer Experience Team.
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