If I could give a worse rating, I would.
My experience at The Palazzo has been a disaster from day one. Loud, obnoxious neighbors, which took the complex months to address. Despite police reports and constant reports from tenants.
From the moment we moved in, we were infested with roaches. FOR MONTHS. The apartment drug their feet for months addressing the issue.
Car has been broken into, there are people that go around the area pretty frequently checking to see if cars are
...unlocked.
Everythimg constantly breaks, including dishwasher, washing machine, door knobs, etc. However, maintenence only usually puts a bandaid on the problem and then we have address it again and again. At this point we have figured out how to fix things enough to make the apartment liveable but we were told we could get new appliances but it never happened and never will I'm sure.
Some members of the management team are competent, but most are not, and will tell you one thing one day and something different the next. Make sure you get everything in writing.
Oh yeah, if something happens to the AC when it is 100 degrees outside, you're out of luck if they aren't able to fix it. We spent three days without AC. The first two nights, they did absolutely nothing about it. Instead, we stayed in a hotel and spent 100 dollars out of pocket. As a tenant, I should have reasonable assurance that I have the ability to stay in my home and they will address isssues efficiently. But maybe I expect too much.
As if all of this wasn't enough, if you get a new job, lose your job, or for ANY REASON need to end your lease early...you will have to pay an exorbitant amount to end the lease. 1500 dollars must be paid within 10 days of giving notice. You also have to do so 60 days before you anticipate moving out.
This is the worst apartment experience I have had and the things mentioned above don't even begin to cover it. Do yourself a favor, don't give these people a penny.
Property Manager Responded