horrible communication
October 23, 2024 - Reseña de Apartments.com
I scheduled a tour with intentions to rent soon but no one showed up for the tour. I was even sent a confirmation text confirming my appointment, yet no one showed up. Shelby the representative was kind, yet no help. It took many calls even get someone to answer the phone. How do you all expect anyone to want to rent an apartment if someone barely answers the phone, and no shows tour appointments? I am extremely disappointed and the customer service needs to be better. 0/10
Property Manager Responded
November 7, 2024
Hello,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered. We understand how important it is to have reliable communication and timely service when searching for a new home. It's disappointing to hear that your scheduled tour and follow-up calls were not handled properly, and we take this feedback seriously. We'll address the issues you've raised with our team to ensure this doesn't happen again. Your time is valuable, and we hope to have the opportunity to provide you with a better experience in the future.
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