Overall experience: Poor, though there were some redeeming qualities, they were outweighed by ongoing management and billing issues.
Pros:
- Responsive Maintenance: The maintenance staff were consistently helpful, quick to respond, and did great work throughout my lease.
- Clean Common Areas: The cleaning staff kept the building spotless; hallways, entryways, and shared areas were always well maintained.
- Quiet Neighbors: I rarely if ever had issues with noise or disruptive neighbors. Most
...residents at least around me kept to themselves and were respectful.
Cons:
- Unprofessional Leasing Office: The lead leasing staff member, was extremely difficult to work with. She was frequently out of office, rarely returned calls or emails, and routinely avoided resolving tenant concerns. She also had a habit of inserting her personal opinions into tenant matters, rather than handling situations objectively or professionally. In my experience, she sometimes made inaccurate or unsubstantiated claims and was quick to shift blame instead of taking accountability. The other leasing staff member seemed inexperienced and was often unaware of what was going on.
- Theft in Parking Area: The parking lot has a serious theft issue. My locked motorbike was stolen, and I heard similar complaints from other residents. The issue was ongoing with no meaningful improvements made.
- Constant Rate Increases: Despite being a reliable tenant, I experienced frequent and significant rent and fee increases and not just on base rent, but also for parking and other add-ons.
- High Monthly Charges: Expect to pay significantly more than the advertised rent. My actual monthly bill was around $400 more than the base rent once all recurring fees were included and this did not include gas or electricity.
- Artificial Scarcity Tactics: Management would claim limited parking availability to justify rate increases, even though there were always empty spots. Staff would frequently double-park in an area that clearly had space available.
- Frivolous Fees: There seemed to be a constant effort to tack on additional charges wherever possible, from small administrative fees to charges that felt unnecessary or excessive.
Property Manager Responded