Lovely community, few places for the kids to play, Gym, Greenery is great, Pool is great in summer time (although you need to pay extra for that) and best of all the commute. I would give it 8/10 if it wasn’t for the poor UDR management.
The buildings are old, very thin walls, with asbestos. Many times you can’t tell the difference if someone is walking in your own apartment or the upstairs apartment. You can hear everything, even the vibrator of the phone of your neighbor's phone. You need to
...be lucky to get a neighbor that will respect you and try to keep the noise down as much as possible or get the top level apartment.
Old buildings mean rodents. Few people are lucky without this problem, but most people are unlucky. UDR doesn't do anything active for the problem, they do things passively. Once a week, a pest control person comes in and just lays down traps. It doesn't take a genius to understand that it would only be a matter of time till you get your next rodent visitor. We suffered for 14 month like this. Maintenance person came and put that blocking foam all around the dishwasher from the outside, ugly, messy on the floor near the dishwasher, instead of pulling the dishwasher forward and plugging behind it. A while later they had to remove the foam and when he pulled the dishwasher to the front, you can see thousands of Mouse droppings! I sent the horrific video of the mouse droppings to management, the result? I didn’t even get a comment on it.
When I moved out, they deducted $380 for replacing 5 window shades. These shades are the cheapest you can find, basically 15 - 25 dollars max per shade, Walmart has them for 15. When I emailed back to complain about this, they didn’t even reply to my email and my check was sent to me with the amount they decided was fit.
To keep a long story short, UDR successfully makes this community rating go down to 2/10 or at best 3/10.
When it comes to maintenance, UDR doesn't care, they do the bare minimum. If you are the sort of person who complains nicely and expects them to be professional, you will suffer a lot like I did. If you are comfortable with shouting and constantly complaining, perhaps you will get better results.
Property Manager Responded