NIGHTMARE move in process! They don't return phone calls! Stay Away!
Like anyone moving into an apartment, you expect a generally smooth move-in process, good communication and perhaps a few bumps along the way.
Our lease was ending in mid-August so we wanted to move into the Confluence. It's a new building so our move-in date was changed several times due to construction. That's understandable but trying to contact the staff was impossible and phone calls we rarely returned. Imagine the
...confidence that gives you the renter knowing you have to be out of a building and make a move. It would change, we wouldn't get a call, would be promised a call and would never be contacted.
Finally, a few days before our move, we were told it would take another WEEK before the unit would be ready. No problem they said, they would book us a hotel for a week and all we had to do was check-in. We move out, show up to the hotel and were told that they were all booked and the Confluence staff was told days before but FAILED to notify us.
Now it's a Sunday and we have no place to stay for a week.
Leaving voicemails with the staff is a joke. Such a horrible experience so far. For anyone that knows apartments, the staff, their level of communication and ability to follow through on critical matters is often how their judged. For a property that's supposed to offer an "exceptional" living experience, it's fallen way short.
It's been a costly move. We had to pay out of pocket for a storage unit, a second set of movers, and a hotel for a week.
They will call and apologize yada yada yada, but at the end of the day their REPEATED poor communication demonstrates that they're just words with a lack of leadership and no sense of responsibility towards their clients.
STAY AWAY!!
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