I'll start first with the tour, due to covid we couldn't go in an see the unit,fine, but when we asked for pictures of the unit, all we got was a generic video and were told its exactly the same but with a ground floor patio that opens to the courtyard (which was a deal-breaker). But fine, they had a decent price and it had walk out outdoor space which was crucial
However, upon moving in we find that the patio is smaller than we were told, and does not walk out to the courtyard. We also weren't
...told that the unit was designed as a handicapped accessible unit, ok fine, but when you're 6'+ bending over to extra short countertops, sink, etc, that's not great. This came with a smaller than standard fridge and an adjusted shower, none of which was disclosed.
Additionally, it reeks of weed all day everyday, ok fine, but not only that but the neighbors are disruptively loud day in and day out, to the point where it wakes people up at night and interrupts their work during the day. Eventually, after weeks/months, the noise got so bad we went to the leasing office with videos of the noise several times and they claimed the knocked on the door and sent them a letter--to no avail. We again went to the office seeking reprieve and and asked if anything could be done to ameliorate the issue. The office acknowledged that we were not the only other unit to complain and that they had guessed there might have even been a domestic issue. However, they noted, since the courts were closed, they could not evict them. Ok fine, that's one thing, but when we inquired as to whether there was anything they could do for us in the meantime they said no. We offered to negotiate a break of the lease other than those in the lease (several months pay with two months notice) and they rejected it, we then appealed it to a supervisor and then again up to the management company level who flat rejected any compromise despite their acknowledgement of serious issues with the other unit. They offered us another unit,it did not have outdoor space as we told them we needed, and they were going to charge us increased rent. Since both of us were going to be out of the office for the foreseeable future we broke the lease and sent that money down the drain.
Also their rooms are smaller than they appear, the "cool" rooms with a glass sliding doors are just gimmicks to help them lease units that are too small to be proper 2BRs, the appliances are cheap and don't work, and they never answer the phones
Max of 1. One Pet Per Apartment- Breed Restrictions Apply.