My experience - I reached out to the office, several times, about the fact that the apartment above me had been having renovations done for 6 hours a day for two months, with constant, deafening sounds of hammers and power sanders giving me headaches and making me unable to effectively do my job from my own apartment. This despite being told by the leasing agents that this complex would be "perfect" for working from home. I shared my concerns with the office many times, and ultimately all they
...told me was essentially "we can't/won't do anything about it, you just have to deal with it". Mind you, these renovations had already caused several water leaks into my apartment, causing mild damage, great inconvenience, and requiring multiple calls to have maintenance come into my home multiples times to clean up. But as far as the noise (which has recently resumed) -no effort to resolve, no accommodation on my rent- just an insistence that ear-splitting noise and headaches are just the price I have to pay for my neighbor to have a nicer apartment.
They constantly demand flexibility, and offer none in return. The valet trash is wildly inconsistent- when it's pointed out that trash is overflowing, and animals are starting to make a mess, it's "we're doing our best, please be flexible". Then one time, it just so happened that my boss forgot to process payroll at the same time my wife was locked out of her bank account, and I asked the front office (ahead of time) if I could have until the 4th to pay my rent that month, just that one time, and avoid the late fee. One extra day. The response? Absolutely not, come up with the money by the third or pay the late fee.
The apartments are lovely. The people making decisions about how the complex is run are not. It is clear that the only thing that matters is your rent check clearing, and for them to keep getting those rent checks while expending as little money and effort as possible to keep them coming. Leaving comments on review websites seems to be about the extent of the actual effort they're willing to put forth. My wife and I were so excited when we moved into this place, especially with how enthusiastically the leasing agent sold it - now it's just kind of a disappointment we have to endure until we can figure something else out.
Property Manager Responded