Worst Management Staff Ever
March 25, 2024 - Reseña de Apartments.com
I’ve lived in this complex for several years now. They’re under new management as of about six months ago. These people have no idea what they’re doing. If you get a package delivered to the office, you can’t pick it up if you work during their office hours. They don’t allow for any other type of pickup and they will send your packages back when you can’t get them. They don’t pick up trash on the property any more. The trash compactor gets jammed every weekend and overflows into the parking lot. ...
There are large aggressive dogs living on the property now. Many older residents are afraid to leave their units. They plan to increase rent by $200 per month starting this year so do yourself a favor and find a better place to live.
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Property Manager Responded
March 26, 2024
I wanted to take the time to respond to your review. We take reviews very seriously. I would first like to first address the package delivery system. The post office refuses to deliver to the resident(s) door. We have advised our residents several times to contact the post office and place a complaint with the postmaster. We do not have storage lockers to accommodate residents packages after hours. We have gone out our way to deliver resident packages to their doors despite being our responsibility to accommodate their request.
In regard to trash, our grounds are cleaned daily with the exceptions of those residents that place their trash bags on the trunk their cars and the drive off causing trash goes everywhere, which we still clean up. We have started a system in place to go through the trash and find who it belongs to. We have had no issue with the dumpster except when residents don't break down their boxes.
In regard to rental increases the average is 2-5% based on the location ...
of your apartment and what the current market rates are. Nobody has received a $200 increase. Regarding breed restrictions, we have to follows laws and legally there are some exceptions to those rules. I am more than happy to discuss any of your concerns in the office or via email. I do think it is important to know all the facts and you are more than welcome to reach out to the office at 828-466-2202 to discuss further.
Thanks Conover Management
Show Translation
Max of 2. Non-refundable pet fee of $350 for one pet OR $500 for two pets due at move in. Pet rent $20/month for one pet and $30/month for two pets.