I have been living at this apartment complex nearly 2 years. I have paid my rent every month, dealt with pest issues, dealt with a double homicide in my parking lot, dealt with teens and residents making lots of noise or playing loud music in the courtyard behind my apartment. I have dealt with all this without complaint. “The management office is doing what they can,” I said. “They brought in exterminators for the pests and hired a security service for a month after the homicide to make us feel
...better,” I said.
Recently I have realized management *DOES NOT GIVE A CRAP* about residents.
Part of the reason I rented this place was because of the in-unit washer and dryer. My washer has been broken for over a month and a held. They attempted to fix it once, and it is still broken. I followed up numerous times and have emailed, called, followed up with emails and pictures, and heard NOT ONE WORD. They do not answer the phone at the management office, do not respond to emails. They will not communicate with me. In my last email to them, I warned them that a negative review was next. I still have not heard anything and have resorted to going to the laundromat and traveling with my dirty laundry on a trip to visit my family in Atlanta so I could wash it there.
I am extremely upset at the disrespect and lack of concern for residents. They hold events and fundraisers to pretend they care about the community, but ultimately they don’t. Maybe their marketing and management departments need to come together and work on figuring out how to respond to unhappy residents rather than focusing on fake community projects.
The Flats, I will invoice you for the money I spent at the laundromat, and my next step is to pay for someone else to fix the washer and invoice you for that as well. I don’t know what else to do to get your attention.
To anyone else considering moving here - don’t.
Max of 1.