Move-In Experience
June 9, 2026 - Reseña de Apartments.com
I received a text from The Garratt stating they would love to hear about my move-in experience. Well here you go….
Move-in experience was TERRIBLE and I’m wholeheartedly regretting signing a lease here. My apartment has been vacant for almost a month and it was not cleaned prior to my move-in. Staff was NOT welcoming AT ALL! I have pictures and videos that can’t be uploaded here but stepped into my new home and was greeted with dried up urine on the toilet seat! Just disgusting! I WILL be ...
contacting corporate!!
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Property Manager Responded
June 30, 2026
Thank you for bringing this to our attention. We sincerely apologize that your move-in experience did not meet the expectations we strive to provide. There is no excuse for the condition you described, and we understand how disappointing and frustrating this must have been—especially on your first day in your new home.
We take concerns like yours very seriously, and we would appreciate the opportunity to review the situation further, including the details you’ve captured, so we can address this properly and ensure it does not happen again.
Please contact our office or reach out to us directly at your earliest convenience. We would like to make this right and work toward rebuilding your confidence in your decision to call our community home.
Max of 2.