It’s ok place to RENT
May 21, 2024 - Reseña de Apartments.com
I recently concluded my stay at The Heights Apartment Complex in Puyallup and had a mixed experience.
On the positive side, the apartment layout was fantastic. I loved how spacious the unit was, with a front entrance directly from the outside, and a sliding glass door that led to a patio. The additional outside storage area was a very convenient feature. The apartment also came with in-unit washing and drying facilities, a dishwasher, and a single bedroom—all of which were aspects I really ...
appreciated.
However, there were several downsides that significantly impacted my overall satisfaction. The office staff was particularly disappointing. There was only one person working the office, and she was frequently unavailable. The office hours were inconvenient, closing right at 5 PM and not being open on weekends, which made it difficult for those of us who work standard hours. The maintenance team was also unfriendly and charged for every service, even something as simple as helping to move an item to the trash, adding unnecessary service fees.
Another issue was their reluctance to renew leases, contrary to what I was initially told when I moved in. Despite being pet-friendly, their pet policy was very strict, with numerous restrictions on where pets could be. When my lease wasn't renewed, I noticed many residents were being asked to leave, which led me to believe they were remodeling to increase the rent prices.
Mail and package delivery were also problematic. While outdoor mailboxes were accessible anytime, packages from carriers like USPS, UPS, or FedEx were placed in a secure lockbox within the office. If you needed to retrieve a package after office hours, you were out of luck.
Additionally, the pool was rarely open and, if it was, it remained open only for a brief period before closing again for maintenance. The property layout was not handicap accessible, with stairs everywhere and inadequate ramp access for other units. To top it off, parking was an additional expense.
Overall, my time at The Heights Apartments was marked by a great living space overshadowed by subpar management and numerous logistical inconveniences.
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