4.9 Rating is hilarious. Ever since moving into this apartment it has been one thing after another. I do not think I have ever complained about an apartment before, but this place deserves it. As someone that works in a customer driven field, this place LACKS customer service and is all about collecting their money only. For example, when submitting maintenance orders, the facility "closes" them without verify the work has been done. During the brutal summer, I submitted over six (6) orders for
...AC servicing. Each time the ticket was closed without resolution. When the guy finally arrived, he did not have a clue what to do. He spent nearly 30 minutes in the bathroom on the phone, replaced the filter (previous one was new) and he left. The temperature remained 85+. We ended up getting a hotel. Nearly a month went by before it was actually fixed. The result a $487+ electric bill because the AC would not turn off in the TX heat. The gates...ALWAYS broken. I do not think I have seen them all work at one time. Also, the pool was not open for a large portion of the summer, awaiting cleaning. In addition, we are exceptionally tidy people but there is a pest issue. We have seen baby roaches appear in the bathrooms and kitchen. We asked for pest control via a maintenance ticket and the request was "closed" without someone coming out. The apartment corridors are always nasty & filthy. They send multiple emails stating pressure washing will be done, but it has not happened in the 6 months I have lived here. I have seen residents leave their trash at the stair entry which problem contributes to the pest issue. People just allow their dogs to poop near walkways without cleaning. The one great thing is valet trash service. Management is NEVER available, and the receptionist never can resolve anything without management. Needless to say, nothing is ever resolved. My neighbors are allowed to have junk, literally broken appliances, cars and all. This place is a pure joke. I also forgot to mention the numerous erroneous charges and the excuse made was "the system did it". We set our account up for autopay and I did not realize until nearly 3 months later our rent increased by nearly $200. What was most upsetting was hearing someone in the office say, "[you] should have been noticed and we can't do nothing about it." Where is the empathy in customer service? The funny part about all this is...I could continue with issues. So happy we left. The worst placed we have EVER lived.
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