Inconsistent billing poor communication and added on charges
August 26, 2020 - Reseña de Apartments.com
My son stayed here while a student at CSU. He constantly had to double check the monthly charges. He would be double charged for parking and pet rent. High turnover rate in the rental office so never seem to get the same person twice. His final walk through was completed and he received the bill and moved out. 3 items: blind replaced, dry wall repair and hole in couch. One month later he received a bill of over $700. They are now saying the carpet needs replaced, mattresses needs ...
replaced. Yes I am sure because of Covid 19 they are required to replace all these items before new tenants can move in.... so they are charging the past tenants to cover their costs. We were warned of over charges by past student/residents and we should have listened. They are no longer honoring his final walk through. Be very careful and document everything if you rent here.
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Property Manager Responded
October 8, 2020
Thank you for taking the time to leave us a review. We are so sorry for any miscommunication that has been caused. If you have further questions about your son's bill, please contact us directly at info@thelangston.com or call us at (216) 672-5669 so we can resolve this for you immediately.
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