Awful office management.
July 25, 2026 - Reseña de Apartments.com
I’ve lived at The Links for two years in two different units, and throughout that time management has consistently been unhelpful. The biggest issue has been with the assistant manager, Alyssa (if I have her name correct). Every interaction with her feels hostile from the start. She is unkind, dismissive, and unwilling to help residents. There is never a warm or welcoming attitude—only a quick “no” without any effort to find a solution.
I understand the policy requiring residents to be out by ...
the 28th, but that policy wasn’t applied fairly in our situation. When we upgraded to a larger unit in the same complex, we spent four months on the waitlist. Once we finally got the call, our move-in date was repeatedly delayed because of problems with the apartment. They even called while I was in labor telling us we either had to move immediately or wait for another unit to become available. Although our move-in date kept changing because of delays on their end, our move-out date never did. Now we’re expected to be out by the 28th even though our new lease doesn’t begin until the 1st, forcing us to either find somewhere else to stay for three days or pay an additional $150 plus a full month’s rent.
Maintenance is usually quick with repairs, but communication is lacking. Dog waste stations often sit empty, and trash bins overflow before being emptied. Instead of addressing the issue, management leaves reminders on residents’ doors to pick up after their dogs.
The pool is another example of poor communication. Maintenance frequently adds chemicals without a consistent schedule, leaving the pool closed the following day with no notice. There are no signs, emails, or updates despite having an automated notification system. When I asked why residents weren’t notified, I was told, “Because then they complain.” The following month’s newsletter instead emphasized management’s right to deny pool access rather than improving communication.
When I asked what the maintenance schedule was for the pool, the assistant manager sarcastically responded, “What are you writing a review?” That interaction perfectly reflects how resident concerns are handled.
Overall, maintenance work itself is generally completed in a timely manner, but management—particularly the assistant manager—consistently handles resident concerns with a lack of professionalism, respect, and basic customer service.
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Max of 1. $300 Pet Privilege Fee (One-time Fee) and $25 Monthly Pet Rent. One pet per apartment please!.