Don't Rent Here...
November 20, 2023 - Reseña de Apartments.com
Don't rent any properties under APM, just as other post have said, they are about maximizing their profits at the expensive of their renters. Rented at the Meadows because it was reasonable price, dealt with the crappy amenities, particle board everything, 6in deep kitchen sinks that splashed everywhere, the particle board cabinets that were deteriorating, mold in the primary bedroom, and scarce parking to say the least. Did I mention mice in our outdoor storage?! Upon move out we had a prewalk ...
to go over the apartment and address any issues, most of which were cleaning related as we had just finished moving our belongings into the garage for our move. We spent 5 days deep cleaning the apartment going over every part of this massive list of what they would be looking for in addition to what was mentioned after the initial walk; leaving it literally cleaner than we had received it. After our cross country move and to my surprise we were not only charged a cleaning fee of $250 but also a carpet cleaning fee, move out fee, and worst of all charged 8 hours of painting ($550). If I was going to get charged a cleaning fee I just wouldn't have wasted my time cleaning at all. In the walk through absolutely nothing was mentioned about paint! It was exactly how we received it, we hung nothing up, we didn't allow our daughter to do crafts or anything inside; yet we get charged for them to paint the entire apartment. Not touch up or an hour, literally 8 hours; that's more time than even necessary to paint a 2 bedroom. Not only did they take our entire deposit but they billed us for an additional $500; all said and done, it totaled over $1500. It was accompanied by a message stating the bill needs to be paid within 10 days or its being sent to collections. Me and my wife have contacted the office numerous times and gotten a hold of a person one time, not the original manager we had our walk through, as she had quit; but what sounded like a child. We requested to see the the walkthrough forms, itemized bills, a copy of the lease. Many weeks later I still can't get a hold of anyone in the office to return my call or pick up the phone, nor have I received anything I requested. This company is a scam and is stealing money from it's renters, don't ever expect to receive your deposit back as they use it to fund improvements on their properties instead of using their own budget. We have perfect rental history to boot.
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Property Manager Responded
November 27, 2023
Thank you for taking the time to share your feedback. We apologize for any inconvenience or dissatisfaction you experienced during your tenancy. We take all feedback seriously and will use it to improve our services and address the issues you mentioned. If you have any specific concerns or would like to discuss your situation further, please feel free to reach out to us directly. We appreciate your patience and understanding.
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