I strongly advise against renting at Landmark at Gleneagles due to their new terrible management and rude interactions with neighbors. This community used to be running pretty well under the prior management until it was sold to a new company. It is clear that the new company lacks appropriate expertise in managing apartments.
When my roommate and I moved out in April, we asked for a few more hours to grab all of our stuff from the apartment, and they verbally agreed to it. However, they denied
...their approval afterward and charged us $90 for clean-up. Additionally, they did not send the final rental statement to any of us and instead submitted it hiddenly on the portal and just one day after, sent it to the collection department!
This is the first time I have observed such shady business practices. Not only did they send the $140 water bill to the collection department, but they also took all of my $250 deposit. When I emailed them to ask for an explanation, they did not respond. I had to go to their office in person to talk to them. Without listening to my inquiries, they simply said the collection department would call me, and I should pay my balance. They even had the audacity to say they were too busy and cared more about the new potential tenants right now.
I understand that the rental business is very profitable, but that doesn't mean anyone without the right expertise and professional attitude can handle it successfully. If Landmark at Gleneagles is not sure how to run this business, I can refer them to some communities around to educate them on how to do their work properly. Overall, my experience with Landmark at Gleneagles has been extremely disappointing, and I would not recommend renting from them.
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