Since CAF Management has taken over I have had a difficult time receiving proper communications and have maintenance requests filled in a reasonable time. After turning off our water on Christmas weekend in 2022, my upstairs neighbor caused a flood and the emergency maintenance response was non-existence and till this day has not offered a response on why I was not checked back with as water poured into my apartment. After several unanswered emails and no call backs to get this damage resolved, I
...ended up sending certified mail for my records and I had to contact the regional office. The regional manager did an excellent job because the next day, I was actually contacted by the leasing office. The unprofessional truly showed as management and maintenance had no answers to justify why the situation had to be delayed so far that I had to contact the city itself and the regional office. The manager even brought out the printed emails I sent over certified mail and stated that his staff was not telling him anything even though all the emails I sent were valid emails alongside submitted work order requests that dated back months.
In February, I caught maintenance on my security camera installing a new toilet and after questioning the leasing staff over and over about when the notification was sent (because they told me they sent one), I caught them actually admitting it was a mistake (not an apology).They did not give me a curiosity notification to inform me of a major maintenance repair.
I was already quite rattled that I could not prepare for this work to be done, maintenance did leave my lights on (bills that I pay for, I have the footage), and the invasion of privacy that took place without said notice. But what really peeves me off is that I caught my leasing office in a lie yet no apology was given and no one in that office seemed willing to fix the situation.
It is a shame because CAF Management’s slogan is “People Matter. Performance Counts.” and I don’t see that happening past off prior interactions.
If you are planning to move here please keep management and leasing staff accountable and demand the communications that a paying tenant deserves.
Max of 2.