My neighbors have been a revolving door in the three years I've lived there. I was one of the longest residents there in my area. Directly next door, there were 4 different sets of neighbors in three years. Tenant retention is horrible because people do not want to stay for a reason. The parking is extremely hard to find. I had to pay to reserve a parking spot in front of my home or else I would end up parking way too far from my door, while lugging my stuff and two kids. Speaking of parking,
...despite my Reserved parking sign, I've had several residents park in that spot regardless. I had one lovely neighbor absolutely refuse to move her car from my spot, screaming at me that she didn't care about the sign. The complex may look nice from the outside, but it is a superficial facade. The flooring is vinyl made to look like hardwood, which bubbles up. The granite is fake, vinyl covering over fake wood. There are several leaks, and mold is a concern. My kids became sick several times and needed breathing treatments. I also went through a sewage leak due to unproper maintenance of the pipes outside my home. Maintenance staff told me it was all clogged up and caused my leak. I woke up to my entire first floor flooded by waste water a couple of days before Christmas, a year ago. The complex didn't offer even a tiny rent credit for what we went through. I lost family heirloom Christmas decorations and furniture, not even including dealing with that unsanitary conditions with 2 children, until it was cleaned up. Even better, right before Thanksgiving of 2017, I lost hot water for almost three weeks. THREE weeks. The maintenance staff changed the stem valve, not one time...not two times...but three times before realizing it wasn't the stem valve. I would ask the leasing office to call with updates and they never would. I would constantly have to call in myself to see what was going on. It seemed the leasing office was too busy laughing and talking amongst themselves to care what I was dealing with. A few of those days I had no water at all. This was an actual violation of the lease, and the way it was handled was unfailingly unprofessional.
The leasing office staff may seem nice initially, but they are incredibly incompetent. They like to plan stuff like a Pizza Day, but when you have an actual problem, do not expect to have it handled in the proper way. They cannot call themselves professionals. They do the absolute bare minimum.
Max of 1.