Their leasing office team is HORRIBLE. We started the application process in November, called them and told them that we already wanted to fill out an application for an apartment. They offered to give us a video tour in a week, we scheduled an appointment. I canceled my business for this time, but they just didn’t come!!!! I was on line for half an hour!! But no one came. Then when you try to call them, you can do this for days. And they never call back, even though I've left them voicemail many
...times. They respond to emails better. Do you know what they did?)))) They mistakenly sent me a link to the resident portal where I could pay for months of living. BUT!!!! When I was about to do this, I decided to call them to make sure that I was approved. So, I was able to reach them only on the 4th day. And guess what?) They said they sent me a link to MISTAKE!!!! This is just terrible, I don’t understand how work and their office are. Because of them we suffered losses! We had already bought plane tickets because we thought that we already had a place to live. We ended up having to rent a hotel until we could rent another apartment! And they didn't even apologize! Also, when I read the document, it said that the administrative fees are refundable if the application is rejected. But this is not true!!! They responded to us about this for two months. In the end, it turns out that if the application is rejected, then they have the right to keep all the fees)) This was the worst experience of renting an apartment in my life. Even my realtor friend, who helped me deal with them, said that she had never encountered such a dismissive attitude!
Max of 1.