Things started off pretty well with Quail Run. I was here for a 12 week internship for college so I just needed a short term lease. As a result I ended up having to spend a lot of money on rent. But whatever, its short term, I understand. On night 2, our brand new air conditioner stopped working. I called maintenance and they came out after a few hours, said they needed to order a part and they would get it fixed in no time. The next few days it was cool enough where I didn’t need air, so when I
...did try to turn it back on it worked. I never received a call or letter anywhere that they did actually fix it, but I guess they did.
One thing Quail Run does is set up your water bill through AUM (American Utility Management) although I did not receive any notice of this, my account number, etc. It has been 9 weeks now and still no bill, which is annoying but I guess not really Quail Runs fault.
I am living in one of the new apartments, and as a result there have been no dumpsters close to the building I am living in, so I must walk my garbage all the way over to a different one, which is a huge hassle. The spot where they will be going is obvious (fenced in) but I have yet to see anything.
The sport court is a joke, it is cracked and in awful conditions. There is nothing special to do with it, so it might as well just be called a small fenced in area with a cement floor. Nothing sporty about it at all.
Now when I signed up for Quail Run, I made it very obvious that I was here for the summer (12 weeks) and my lease reflected this. However, it was in the lease (and both me and my roommate missed this) but even though it was very explicitly noted by myself that we were only here for 12 weeks, we still needed to tell them this in writing 60 days in advance (or about month after I moved in). I did not know this (I guess my fault) and when I called to request a time to inspect my apartment I was told I am going to be financially responsible for the next 60 days (which extend past my lease end date) because I did not submit the end date. Quail Run was not willing to work with my at all on this issue. If they would have helped me with this, I would gladly come back the next few summers. The other issues are probably just due to renovations. But their unwillingness to help me on this issue has showed me that this is a company who does not care about their residents at all, only about getting the most money out of them that they can.
Property Manager Responded