DO NOT rent here if you have pets...especially cats!
July 13, 2022 - Reseña de Apartments.com
From 6/1/21-5/31/22 we were tenants at The Revere at Smith Crossing. In order to have pets a $1530 deposit was collected, and we paid $20 extra for each pet per month for a total of $1570 per month. We received an invoice charging $1453.84 which was for cleaning and carpet replacement and no return of deposit when we moved out.
The replacement of the carpet was ordered on 05/11/2022 when the Property Manager submitted a work order to "Pull Carpet". This was a full 20 days before the lease was ...
up and prior to any final inspection. When asked about this, the decision was justified in an email from the property manager of stating:
"The carpet replacement was scheduled early as a precautionary measure after my pre-inspection in which I noticed a heavy pet odor and likely damage. This is standard practice in order to secure an installer as they get very busy towards the end of each month”
Photos taken during check out show the state of the carpet and that there were no visible surface stains which leads one to the conclusion that changing the carpet of ANYONE with pets is indeed "precautionary" "standard procedure" not based on actual visible damage noted. We own two cats which are litter box trained. The litter boxes were located in the front hallway right when you entered. This is the source of the smell. Once the litter boxes were scooped and changed the odor also dissipated. The Revere stated that the presence of 3-4 stains, under the carpet on the pad but not visible on the surface necessitated total carpet replacement.
We were billed for $1453.84 which is $2375.28 minus the for new carpet/pads. They even provided an invoice for the carpet, where the installer clearly wrote "No new pad needed"
The official check out checklist provided to us states: "We will attempt to have it cleaned at your cost" No record of this being attempted or a submitted work order is given on the final receipt.
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