Poor Communication and Misleading Application Process
August 29, 2025 - Reseña de Apartments.com
I applied on August 17th and my experience has been extremely unclear and stressful. I have been very communicative through both phone and email, but the responses I receive are vague, leaving me unsure of where I stand in the application process.
When I call, it has mainly been Luis assisting me. Although he mentioned he is new, he has been doing his best to help, and I truly appreciate his effort. However, when I toured the community, Kilee (the Community Manager) seemed pleasant at first, but ...
after I applied, her demeanor completely changed. When I returned to drop off a required bank document, she was extremely dismissive and not reassuring with any of my questions.
To make matters worse, I paid a $100 non-refundable application fee. When I expressed to Kilee my concern about giving notice at my current community without definite approval, she told me that my application would be canceled if I did not move forward with giving notice. Exactly what I was worried about has now happened: I gave notice, my current unit has already been preleased, and I am left in limbo with no clear answers from Solera.
I have done everything required on my end—I provided paycheck stubs, bank verification, logged into my payroll portal, completed the identity check, and submitted every document they requested. It is now August 29th, and I have less than 30 days to secure housing, but the communication has been consistently unprofessional and unhelpful.
Adding to the concern, when I called yesterday, I spoke with yet another new employee who didn’t seem sure of my application status. This does not appear to be a staffing issue—it seems to be a leadership and communication issue. If new employees are treated this way, it creates a hostile work environment and leaves applicants like myself to suffer the consequences.
Overall, the lack of professionalism, accountability, and transparency has been deeply discouraging.
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