I have been a resident six years, this is the fourth property management company and the most inefficient, by far.
The phone is never answered, they are severely understaffed. Half of the time you enter the office for help, no leasing consultant is present. They have been reminded a couple months ago about their staffing issues with no improvement or positive changes to speak of. They will vociferously argue their position, and in vain attempt to argumentatively defend their inability to meet
...requirements of maintaining an apartment complex.
Sometimes, the pool is not open in the middle of summer, with excuses galore; it is the emergency phone not working or the water isn't clean enough.
The leasing office management is rude, argumentative and unprofessional. The maintenance technicians take forever to answer urgent requests like the air conditioner not working in peak summer and behave extremely unprofessionally in the leasing office, are arrogant and seem like they haven't been trained in customer service nor care about resident satisfaction.
If you are opted out of the Luxer One package system, your package will not be handed over to you when requested. They are quick to send back packages, despite being unavailable to address walk-ins because of the staffing issues.
At times, the leasing office door is closed with no sign for residents. When it comes time to renew your lease, they will act unusually friendly and days later, it is back to square one.
I would not recommend this property to any future resident; these are existential and systemic issues which may never be resolved.
Max of 2.