I got lucky and manged to avoid renting here because their bad practices started before I rented the unit. I had gone in to look at units, based somewhat on them advertising the units as all-inclusive, and applied for the apartment. We paid a deposit of $150 to hold the apartment based on that. I headed home and looked at reviews the for the complex to get an idea of what others thought of the place and I saw something odd. They have a cap on their electric of $110, beyond which point, the renter
...gets to foot the bill. This basically means that they just raised the price of their rent by $110, and will keep whatever you don't use each month as profit. If you use more than that, you get to pay it. I took issue with this, as they hadn't made any mention of a cap. When I did call, they told me that the $110 was more than that apartment could use in power and I needn't worry about the bill going over. I asked them to see the bills for the previous two years, since they were the ones paying it - they told me they'd look into it. When they called me next, they told me that they hadn't looked it up because my application was denied. I have excellent rental history, and I asked what grounds I'd been denied on. They said I had missed a lot of payments on my previous apartment, and was still under lease. I called the leasing office for where was currently staying, and found out that they had sent the wrong information. They said just have them send the forms back, and they'd send the correct information over. When they got the corrected forms, the Lofts at Franklin rental office called me and told me that they would need to speak directly to my old leasing office about this, because it seemed odd that suddenly my rental history was great. At this point, I asked again about the energy usage again. While they said that apartment had never gone over the limit, the billing information painted a different picture. It had gone over twice in 2014, and once in 2015. I didn't call them back that day, as I needed to ponder if I was even comfortable with living there at this point. The next day, I got a call saying that they had leased the apartment to someone else, and they'd be willing to refund $50 of my payment, but $100 of it would not be returned. I now have a claim in with my bank to get that money back.
