We let the office know we saw a lot of mold in our attic on 6/26. We did have a surgery so the remediation was to occur July 19, but ended up happening July 25th. This might have happened earlier if management took our request more seriously.
We had no confidence they would take care of this sufficiently from the get-go so we paid $600+ to hire our own mold testing company to confirm there was actually mold. Our company did testing of the mold and testing of the air which confirmed this.
The
...apartment had their own remediation companies come look at the mold without testing. As we learned from our own mold remediation company we paid for, it’s important to test the sample to know how to treat adequately. If you don’t treat adequately, you introduce the fruiting spores into your home even more so.
The remediation process was fine and we liked the company they selected. We had to stay on top of them to make sure they were remediating to our standards, of course, because the only person that cares about your own health and safety is you, and we knew the situation wasn’t fully communicated to them. It was inconvenient with working from home and having them visit four times, with having to clean our townhome after each visit from debris. We now have large loud air scrubbers running for multiple days.
I think what’s the most frustrating is how we were treated in this process, especially my husband. Comments were made to us such as it’s not really mold, it’s just staining, which we paid money to confirm it was actually mold. Management never apologized for her comments or took accountability for the fact we were exposed to mold for upwards of 7 months.
Overall considering the expensive rent, we would say our experience here has been less than expected. There was a stretch for over a month we had to contact the office several times to remind the construction workers not to completely block the only entrance street to our townhome. The inability to access or leave our townhome happened more than 7 times.
It’s a lot of the treatment like that which doesn’t make us feel valued as a resident.
Max of 255.