I applied for an apartment. It was the worst experience I've ever had. First, they don't allow you to see the apartment that they want to move you into, no matter what. Instead they show you a display apartment of which no one has lived in so you can't see the condition of an actual apartment they move people into. So I looked at the display apartment and it looks just like the photos on the site. We go to the office, I get approved for an apartment and I paid all the fees. I asked for an
...apartment with a balcony. She had me sign all the paperwork for the apartment of which I had no choice but to trust that she is assigning me to an apartment with a balcony. She said it would face the pool area. She gave me a move in date of June. In May, I moved out of current residency at the time, put my things in storage and lived in a hotel for two weeks. The day comes that I am to move in, I get the key to the apartment, I go to look at the apartment. AND THERE IS NO BALCONY. So I go back to the office and list my complaint. She apologizes and goes into the computer, "finds" an apartment with a balcony, BUT its available the following month after the 4th of July. I agree even though now, I'm homeless. I slept in my car for a month waiting on the new move in date. The weekend before my move-in date, she calls me to tell me there was a typo with the availability date of the new apartment and that it won't be available in July, that it is actually available in August. I asked for my money back and she told me that that I wouldn't get a refund because I signed documents. I was disgusted. It's not my fault that I wasn't given the type of apartment I requested the first time, then my move in date has been pushed back twice thereafter. I'm not the one not holding up my end of the deal. Long story short, I had to go to Fair Housing and they fought to get ALL of my money back. They thought I had no choice but to be subjected to their will since they had my money. SMH. I ended up moving into a better community that I absolutely adore.
Property Manager Responded