I was very excited to move here from out of state because of the location and floor plans but after only a few months started to become frustrated with the experience altogether because of the poor maintenance standards.
The layout is very nice, but the ventilation is very poor throughout the apartment, especially in the bedrooms. The poor ventilation promotes mold growth and accumulation around the vents and in the duct work. Appliances are base level, discount models that work ok, but are not
...very nice. The maintenance staff is mostly aware of the problems, but would rather fix an aging AC unit twice a year instead of actually replacing it.
There are some safety concerns around the community, no sidewalks and cars that speed through the neighborhood (in spite of some clunky and equally dangerous speed bumps). There have also been several instances of vandalism in the complex.
The amenities seem nice enough, until you find that the hot tub is under maintenance for the majority of the year, and the exercise equipment is poor and once it breaks is replaced with used equipment. The pool is a nice relaxing spot, except for the hot summer days when the community dumpster next to the clubhouse blows rancid air in that direction. There is a basketball court as well, but it is mostly unavailable because they keep a bike lock wrapped around the doors instead of fixing the electronic key pad.
The staff is generally polite (with the exception of a few individuals), but also not very helpful. There seems to be very little communication in the office, and even less follow through. There are reviews on other sites that more specifically address these issues.
While the living experience is less than ideal, I will say that the location is great. Concord Mills is only 5 minutes away and the close proximity to 85 and 485 make getting nearly any where in Charlotte very easy. The local schools aren't so great, but there are still a lot of children that live here.
To summarize, I think the most telling piece of information, would be the declining residency. There are several units that have remained empty for several months (high demand, 3 bedroom, end units). Now that we have been in the area for a while, we have actually met several other people who have at one time lived in this community and had similar experiences. I'm sure that once we leave, our unit will likely remain vacant as well.
Max of 2.