I wish I could give The Trails a higher rating. First off, the rents are cheap for the area, but that also means you get what you pay for. There's a lot of crime in the area, and I can corroborate the "Shady Service" post about break-ins. Not only did residents experience vehicle break-ins, on multiple occasions, but one resident had their car stolen from the property. Another had their third-floor apartment broken into during the daytime. In my experience, the front office never communicated
...these events to residents. Instead, the victims of the crime posted flyers around the apartment complex informing neighbors of the crimes (thank goodness!).
There's also a high turnover in the front office--from the property manager, assistant manager, and various office assistants. In my opinion, each time someone new worked in the office, procedures, policies, and routine office work changed--all without notice to the residents.
Additionally, the water would routinely shut off at the property. The office staff would not inform residents, nor would the staff answer the telephone or return calls about the ongoing issue.
In my experience, the staff also seemed to have a difficult time responding to emails or inquiries. In fact, once the property manager, Debra left--any email communication from the office staff stopped. And, just like the person wrote in, "The Model for all other Apartments to follow," Debra, the previous property manager, was the model of professionalism and courtesy.
Additionally, some (not all) of the office staff seemed to have a difficult time respecting some of the elders on the property. During times when I would wait to pick up my package in the office, I witnessed two different female staff members condescend one male resident, who expressed concern about the crime in the area--and another time, a female staff member would not acknowledge a male resident waiting to speak to someone. It just seemed--for these two female staff members--they would have rather not been bothered by their residents.
Finally, the property is next to I-20. While my apartment was on the opposite side of the interstate, I could still hear the traffic.
So, if you don't mind high turnover, disrespectful staff, and a high crime area--then this apartment complex might be a good fit for you!
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