1. We needed to move-in on May 27, and we were called to pick up the key on May 26.
- We waited from 1 pm - 4.30 pm on May 26, called and emailed during that time, but NO ONE WAS THERE AND NO RESPONSE.
- We needed to cancel all moving appointments, wasted our time, money, and gas.
2. We tried to get the key on May 28,
- but NO LEASING PAPER SENT TO US to sign because the lady put our emails incorrectly on the system.
- We were told to pay $75 every month as a mandatory for technology
...installation. I needed to insist and show a welcome paper that we hadn't been told about the fee. If we knew it, we definitely wouldn't have signed the lease and paid for the deposit. So, she said, " Oh, It is probably not mandatory for you".
3. We booked 2 covered parking spots and washer and dryer on March 23, the day we signed for moving in and got the welcome paper.
- We followed up two weeks after and were told that all stuffs were booked. But, NOT THING HAD BEEN BOOKED.
4. Since move-in date (May 28) until today (June 27), the apartment has been in a very bad condition.
I emailed manager since the move-in date (May 28) and have never heard back from her!
ENTRYWAY
- Old resident's trashes had been left in front of the apartment's door and never been thrown away before we moved in and 2 weeks after, so we needed to throw by ourselves because we couldn't come back home and see trashed piled in front of our room every day.
- Laundry room's doors were not installed back to its place and we needed to install back by ourselves because we had already waited for 2 weeks.
KITCHEN
- The wooden pole under the sink is broken, and no one comes to solve it
- The bottom tier of the refrigerator doesn't have glass topper. We were told to wait for a part since May 30.
2 BATHROOMS (MASTER & GUEST)
- Bathtubs have lots of moles and stain, especially the master bathroom. I can't even use it. After waiting for a month, today (June 27), a guy with the blue shirt came in and said "I CAN'T CLEAN IT" and left. We ran to the office and got an answer from a lady there, "I HAVE NO IDEA HOW TO FIX THIS"
- Under-sink cabinet in Master Bathroom has a giant hole. I'VE HEARD NOTHING ABOUT THIS ISSUE
We paid deposit 2 months ahead. We paid our room on time. But, we didn't room in good condition/ it wasn't ready for us to move in. Why do we need to pay for this?
Issues haven't been solved for a month! No one took actions! What are you they doing?
THIS IS UNHEALTHY LIVING!
Max of 255.