Failure to fulfill promises
August 27, 2024 - Reseña de Apartments.com
My son was told when he applied to live here that he could observe the unit he would be renting prior to move in as to assess if there were any repairs or issues that would need to be resolved before occupying the unit.
After approval they attempted eliminate the opportunity to observe the apartment prior to move in. When he asked to move the move in date back as to observe the apartment prior to move in they hung up. They then called him back shortly after stating that they were recalling his ...
approval and blocked his number and email address immediately.
He had no idea that wanting to look at the unit would elicit such a response. It is a pretty awful experience for a first time renter to encounter.
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Property Manager Responded
September 10, 2024
Thank you for your feedback. We regret any misunderstanding that may have occurred. The unit your son was interested in was under renovation at the time, and we were in the process of preparing it for his move-in. We absolutely intended to allow him to view the unit before making a final decision and offered him the option to wait until the apartment was ready. At no point did we request a lease to be signed or a deposit to be paid before he had the opportunity to see the unit in its completed state.
We value transparency and would be happy to discuss this further to clarify any confusion. Please feel free to contact us directly so we can address any remaining concerns.
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