VERY POOR MANAGEMENT
June 10, 2023 - Reseña de Apartments.com
Management here is unprofessional and unorganized. I complained for over 4 months about a roommate related issue and you could tell they could care less. You could absolutely tell I was bothering them with my discomfort. Actually, the person handling my complaints (the account manager) is friends with the person I was complaining about! I feel as though she swept my concerns under the rug to save her friend. Which I read in a couple reviews that this often happens. After complaining for 4+ months ...
their solution to this problem was a transfer. They explained to me that the room was the same size as the one I was in previously before and that it was a nice unit. Not even a day later they told me the apartment i originally signed a lease for was given away… why would you give an apartment away that was already signed for They give me ANOTHER unit which again was described to be nice and offer amble enough space… I walk into this new unit and not only is it FILTHY but it literally smells like rotted trash and incense. The room is so small and again FILTHY. So I’m paying more for absolutely LESS now. Which is not fair because I am not the one who broke their lease agreement I am but the one that should be in a dirty small room! I would take your money to an actual apartment complex where you get more bang for your buck! I am disappointed with the way I was treated by the waverly!
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Property Manager Responded
June 14, 2023
Hi, there. We sincerely apologize for the unpleasant experience and frustration you faced regarding the roommate-related issue and transfer process. Please know that we take all complaints seriously, and our top priority is to ensure that our residents are comfortable and satisfied living with us. We appreciate your feedback and value your opinion, and we will use your input to head in the right direction when it comes to improving our services and communication with our residents. If there is anything outstanding that we can do to assist you, please do not hesitate to contact us directly.
-Team Waverly
Max of 1. 2 pets max with General Manager approval.