Overpriced
August 1, 2024 - Reseña de Apartments.com
Tower 12 Apartments
Address:** 215 2nd Avenue
My experience at Tower 12 Apartments has been a mix of positives and negatives. On the bright side, Steven, the office manager, along with the security personnel and front desk staff, especially Jose, provided exceptional service. Their professionalism and helpfulness stood out.
However, the service from the rest of the staff was disappointing. The building has three elevators, but one has been out of order for over a year, leaving residents with ...
only two elevators. Often, another elevator is also down, leaving just one functional elevator. This causes significant delays, particularly when someone is moving in or out. The elevator issues were so severe that we frequently had to use the stairs, which is incredibly inconvenient for a 34-floor building, especially when carrying bags.
The gym amenities are subpar. There is not enough proper workout equipment, and the yoga room is a letdown; the system for online classes never worked. Additionally, the building’s location in an area with a high homeless and crime rate does not help justify the overpriced apartments. The amenities and service provided do not compensate for these issues.
I recommend finding a better building with more reliable elevators and better amenities.
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Property Manager Responded
August 22, 2024
We appreciate your candid feedback about your experience at Tower 12 Apartment Homes. It's heartening to hear that Steve, Jose, and our security team have made a positive impression with their exceptional service. We recognize the ongoing elevator challenges and sincerely apologize for the inconvenience this has caused. Our contractor team is working diligently to address these concerns and restore full elevator service as quickly as possible. We are in the process of re-cabling our third elevator and it is scheduled to be in operation soon. Regarding our fitness facilities, we're sorry they didn't meet your expectations. We're currently evaluating our gym equipment and yoga room technology to better serve our residents' needs. We understand your concerns about the neighborhood and value proposition. Safety is a top priority at Tower 12, and we're collaborating with local authorities and our onsite security team to enhance security measures in the area. Your recommendation is noted, and ...
we're committed to improving our amenities and services to provide a living experience that aligns with our residents' expectations. We value your residency and would welcome the opportunity to discuss your concerns further. Please feel free to reach out to our management office to schedule a meeting. Thank you for bringing these matters to our attention. We're dedicated to enhancing the Tower 12 living experience for all of our residents. Kind regards, Tower 12 Management Team
Up to 2 pets per home are welcome.