I really wish I could give this 5 stars, but I can’t. I can give the office staff 5 stars. They were all very friendly and easy to work with, especially Carol. Our interactions with her and the rest of the staff were always pleasant. We loved the size and style of our apartment and the complex is very centrally located, which we appreciated. My largest complaint has to do with a major maintenance issue. After a weekend of heavy rainfall last spring, we came home from church and discovered
...serious leaks in our upstairs bathroom and guest bedroom – steady streams of water out of light fixtures, sagging ceiling, water down the walls, etc. I was seriously concerned the guest bedroom ceiling was going to collapse. We notified the maintenance staff and they were quick to respond for initial relief, sent someone to soak up water from the carpet, and fixed the roof promptly when the rain stopped. However, for the next almost eight months that we lived in the apartment, the interior damage was never fixed, despite repeated inquiries, and the complex even sending out a crew and contractors last fall to assess the damage months after it happened. I was told then the work was approved (finally) and they just needed to set a date for it and would be in contact with me. I never heard anything else. After a few weeks passed, my husband and I were successful in house hunting and by that point I just gave up because it didn’t matter anymore. I am convinced the damage had led to mold which was making us sick. We’re both rarely sick and I cycled through colds and sinus infections last fall every few weeks. Now that we’re in our own home, I’m back to my usual health. What most bugged me about the issue is that our apartment was next to the model unit. Because of that, when the leaking started, we suggested to the maintenance staff that they check next door as well since no one lived there. It was a mess, and the maintenance man thanked us for alerting him to the possibility. Obviously, the model unit was repaired promptly, while our apartment was untouched. Secondly, I can echo other complaints about the roaches. I understand the apartments are located at the base of a mountain in the woods, but I still don’t feel like quite enough was done to try to combat the issue. I bought some roach traps myself, but we still saw them regularly.
Max of 2. We are a pet-friendly community with no weight limit. Pet rent is per pet. Fee for a second pet is $150.