I would like to share several concerns, comments, and suggestions regarding the community and resident experience.
My car was broken into, and I felt like there was very little concern or urgency shown regarding the situation. I also noticed that the gate was broken at the time, which raises concerns about overall security within the community.
I no longer wish to communicate with Ryan, as he was extremely rude to me on two separate occasions regarding an urgent maintenance issue. The matter
...was reported to higher management, and to this day, I still have not received an apology. Because of these interactions, I now feel like I have to contact higher management directly whenever I have an issue in order to avoid further negative encounters, and I do not believe residents should have to feel that way in order to receive assistance.
There also needs to be improved lighting throughout the community after dark. Some areas feel poorly lit at night, which adds to safety concerns. I have also noticed a lot of random individuals and stray animals walking around the complex. Having a courtesy officer or security patrol regularly monitor the community during late-night hours would be very beneficial and help residents feel safer.
The garage remotes are an additional charge and are not provided at move-in. This creates inconvenience in situations where a resident’s phone is not working or dead. Additionally, the garage remote button does not always properly open the gate.
Another security concern is that some of the doors unlock simply by waving a hand in front of the reader, which does not feel safe or secure for residents.
Package management is also an issue. Packages are often left throughout the community when carriers cannot access the building. I believe implementing a service like Fetch Package would be extremely beneficial and much more convenient for residents.
Cell service in the lobby area and on the first floor of the garage is very poor. Because of this, I often have to press the garage gate button before entering the garage area to avoid connection issues.
The Alta Open App with Tree is also very restricted. It would be helpful if residents could control features such as their thermostat while away from home and provide temporary guest access to the community for overnight guests or visitors when residents are at work or unavailable.
Additionally, the landscaping around the property feels very dull, and there is very little grass throughout the
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