Not worth it. 1.5 stars.
Let's start with the positives:
-Great location. Right next to 75, Tylersville road, and Cin-day road.
-I stayed in a townhouse and the layout was spacious with an interesting layout.
-Allows big dog breeds like German Shepherds.
Now for the negatives (and where do I begin...)
-DO NOT set up autopay for your rent. My bill was frequently wrong, with charges being added randomly (cable and internet, double utilities, etc.). I had a hard enough time fixing the issues and
...I watch my bill. I worry about home many people lost 50-100+ a month when they just let autopay handle their bill.
-Absolutely terrible communication from management. I would often have to stop by and physically go into the office to fix issues. Often having to return when the fixes are wrong/ignored. The only emails I got were spam from the company. The only notices on doors were threats about dog poop. There is no followup from the office.
-Terrible neighbors. I've seen neighbors arrested by a squad of officers armed with assault rifles. Some family of people rented multiple townhouses and had parties during covid, threw trash on the ground. Dogs off leash and attacked my dog. Dog poop everywhere.
-Broken/terrible features. The "gated" community is a lie. The back gate broke my first couple months and just hangs broken now.
-The management team. Building into the poor communication, this team is terrible to work with. I called for issues numerous times and got no response.
-Maintenance is understaffed, not skilled, or both. Requests take forever, or are ignored (marked as complete but not done).
-Security deposit. I just got my check 2 months after move out. I never received an original communication and when I called they even said I owed money. They screwed up my bill AGAIN! Had to talk to the regional manager to get it worked out. I haven't cashed the check yet so let's see if I even can after this review.
This is a long review. Originally, I wasn't going to write one but the security deposit was the last straw.
I lived here two years and when I left in the middle of covid, they did nothing to try and keep my around (raising rent $20 to renew during covid? get real). They don't seem to care, letting the place rot. Do not rent here unless you have to. Despite Jeff's (the regional manager) promise to change the place, I do not believe it. I had the money to stay here but I was constantly angry living here and moved out for my own sanity.
