Expect bumps
September 26, 2024 - Reseña de Apartments.com
They locked us out of our garages last week in an attempt to increase security to prevent garage break-ins. Some of the garage units are 6 garage stalls side by side with a shared hallway. There are 3 entrances into the hallways, one on both ends and one in the middle. These have always been unlocked. We use our own keys to access our individual stalls. The handles were changed to those that remain locked last week without anyone informing the residents who have those garage stalls. People ...
were locked out of their garages (and vehicles) for work. Not impressive. They'll help you with accepting your packages at the main office when someone is stealing them at your apt. I appreciate that. But don't expect help with things like pot smoke or pets in your not-pet-friendly building or a resident that keeps opening main area windows even when the air quality outside is in the unhealthy category.
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Property Manager Responded
October 7, 2024
We were being proactive in trying to provide an extra level of security to gain access to the attached garages. Unfortunately, there was a miscommunication when this task was completed. As soon as we found out about the problem, we reached out to the affected residents and made sure that they got keys so that they could access their garages.
Property Manager Responded
October 7, 2024
We apologize for the miscommunication regarding the garage locks and understand the frustration this caused. Once we realized the issue, we promptly reached out to affected residents to ensure they had the necessary keys to access their garages. We’re glad to hear you appreciate our package-handling service, and we’re committed to improving other areas as well. If you have any further concerns, please don’t hesitate to contact us directly at UrbanPlains@goldmark.com.
Efficiencies and One Bedrooms receive a single stall garage. Two Bedroom and Three Bedrooms receive a double stall garage.