Do not live here! Trust the bad reviews its all true
May 30, 2026 - Reseña de Apartments.com
THEY DO NOT CARE ABOUT YOU!
Trust me your apartment will not be ready when you move in. After living here you will understand how nightmare this place is. And now you're in a contract you cannot break and they will take that into their advantage and just ignore your request, concerns, complaints! It was shocking to be treated so badly and ignored as if we are begging to live there! The management is nightmare, building is a nightmare especially if you have children there will be so much smoke ...
around the building, inside the building, all over the building! The swimming pool is unusable! DO NOT LIVE HERE AND REGRET IT LIKE EVERYONE ELSE!
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Property Manager Responded
June 4, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has left you feeling frustrated and unheard.
We would sincerely appreciate the opportunity to learn more about your experience and discuss the specific issues you've mentioned. If you are willing, please reach out to our office or stop by at your convenience so we can schedule a time to meet and work toward a resolution.
We value all resident feedback and are committed to addressing concerns whenever possible. We hope to have the opportunity to speak with you directly.
Property Manager Responded
June 6, 2026
Hi Amy,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We take concerns regarding maintenance, resident safety, and customer service very seriously. Our goal is to address service requests and resident concerns as promptly and professionally as possible, and we regret that you feel we fell short in these areas.
We understand your frustration regarding maintenance delays, communication, and the handling of your concerns. We also routinely monitor and maintain our community amenities, including the pool, to ensure they remain clean, safe, and available for resident use.
I left you a voicemail, please feel free to contact me directly at ksassa@essex.com so we can work toward an appropriate resolution.
Sincerely,
Kal S.
Community Relations Manager
Pets must be spayed/neutered.