Lots of problems
June 19, 2022 - Reseña de Apartments.com
I've lived here about a year now.
Pros: The units are decent and the management office is pretty good at responding to maintenance requests. The people in the management office are nice and do their best to make the building better. The cleaning staff are nice and do a good job. The amenities are nice when they are functional.
Cons: Both me and my roommate have had lots of plumbing issues. I've had a few cockroaches in my apartment and I know multiple other tenants who have varying degrees of ...
the same problem. I have had items stolen out of the laundry room. I forgot to lock my car one time and everything was stolen out of it, while it was in the parking garage. The mail room was broken into this year resulting in months of having to retrieve mail at the post office, causing considerable inconvenience. The building is constantly being vandalized by disgruntled tenants. The security cameras in the building are useless because none of the persons committing the offenses are ever caught. The pool and hot tub heaters were out of commission for a couple months this year, and both are generally dirty. Tenants are constantly throwing broken glass, trash, food, etc, onto the basketball and tennis courts and it takes a long time to get cleaned up. The outdoor grills don't work well. The equipment in the fitness center is all falling apart. There is a bathroom in the fitness center which lots of tenants and employees use and causes the fitness center to stink. The elevators are constantly breaking down (on average only 2 of 3 are operational). Tenants consistently leave trash in the stairwells and other areas of the building. There was a week this year where the trash chutes were having work done and tenants stacked trash in the elevators and lobbys. The stairwells and all the entrances and exits to the building reek of dog pee and poop (at least half the tenants have dogs). The trash shoots are located in the elevator lobbys which causes the lobbys to smell bad. Homeless people hangout around the perimeter of the building (on building grounds) and are seldomly removed (and occasionally get in the building). The building security generally look like they're not doing they're jobs (with the exception of a couple individuals). The building is by a freeway exit so traffic noise is high.
Leer Más
Property Manager Responded
June 22, 2022
Hello – Our Community Manager has been in touch with you, and we are sorry your experience has not been all it could be. We’re here to help turn that around. We are grateful for your kind words about the office and maintenance team, and we appreciate you sharing about areas that have caused you concern. The items you mentioned in common areas have been fixed or repaired. Unfortunately, some units have had pest issues, and we work with the individual residents to get them through the treatment process. We also address any problems with plumbing and work to get the fixed ASAP. Please let the team know if anything is causing problems in your home, and we’ll schedule an appointment. Thank you so much for sharing this review. - SRG Residential Customer Care (CustomerCare@sares-regis.com)
2 pets max per house hold. Cats and dogs allowed, breed restrictions apply. See website for full detials.