Inflated Charges, Unprofessional Staff, and Zero Accountability
July 14, 2025 - Reseña de Apartments.com
I lived at Village Lake Townhomes for four years. I paid my rent on time every month, maintained the property, and complied with every request made of me. Near the end of my lease, I was asked to pay nearly $1,000 for flooring replacement—even though the estimate included bathroom areas that the property manager later claimed weren’t covered.
When I asked for clarification, I was met with dismissiveness, condescension, and rudeness from the apartment manager. Communication was consistently ...
unprofessional, and every attempt I made to have a respectful conversation was brushed off or redirected.
Hoping for accountability, I contacted corporate—but unfortunately, they were just as unprofessional, and not once did anyone offer a genuine apology or explanation for the inconsistent charges.
After move-out, I learned my unit had already been scheduled for a full renovation—including floors, doors, and fixtures. In other words, I was charged for materials that were going to be thrown away, regardless of damage. Even after providing proof, I was only asked to do remove reviews and them telling me to do what I gotta do.
If you’re a prospective tenant: document everything, and don’t assume the management will treat you fairly—especially at move-out. If you’re a current tenant: protect yourself now. I left this community feeling disrespected, overcharged, and completely disregarded—despite being a model tenant for four years.
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Max of 2. 2 Pets Maximum Allowed Cats and/or Dogs Only Pet Fee: $300/1st pet; $200/2nd pet Pet Rent: $20/pet/month Breed & Weight Restrictions Apply.