Literally the worst apartment I have ever lived in
August 5, 2024 - Reseña de Apartments.com
I have a much more detailed review but the character limit on here prevents me from posting it, so I'll just give the highlights.
-Water pipes CONSTANTLY breaking. I had to shower at friend's houses too many times to count. And it's not just the winter months. We were without water for 24 hours in April.
-Microwave almost caught on fire twice. Did they replace the microwave? Nope! Just decided to "reset" it and pretend like it wasn't a fire hazard
-AC went out in the middle of the summer
-Roof ...
leaked onto my TV and furniture for a week straight. All maintenance did was give me a bucket. So I got to listen to it leak for a full 7 days :) Maintenance told me how badly they needed a new roof but the owners are too cheap to pay for one
-Half the parking garage is "compact car only" so have fun with all the dings on your doors. Also the top floor is covered in pigeon poop and PILES of it.
-Residents finding toxic mold and reporting it to staff and all other residents with the Villas having zero comment or response...because they don't respond to anything
-The putrid old carpets they had in the hallways were finally replaced. However my cat got fleas the next day with the vet saying it was most likely from the old carpets getting ripped up considering she had never had fleas before this
-All common areas are gross because there is zero housekeeping being done. Never seen someone vacuum those nasty carpets and have seen trash laying in the hallways for days
-Went to do a final clean of my unit on the final day of my lease, but the Villas thought differently as they had already changed the locks to my unit a day before. When I showed up in the front office the staff were shocked to see me there as they thought I had already moved out. According to your leasing agreement I should've still had access but the staff literally doesn't know what they're doing
-Got charged $300 for the repairs I intended on repairing on my final day of the lease, but since I had already gotten locked out of my unit I wasn't able to. So they just sucked more money out of me instead.
-When I called to pay the $300, the woman at the front desk decided to argue and belittle me about the repairs rather than directing me on how to pay the fees. Can someone PLEASE give them customer service training!!
That's not even all of it but I'm tired of wasting my energy on this dumpster fire of an apartment. If you respect yourself and your wallet, you will look elsewhere.
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Property Manager Responded
August 30, 2024
Hello,
I want to sincerely apologize for the numerous issues you encountered during your time in our community. Your experience was far from what we aim to provide, and I'm deeply sorry for the inconvenience and frustration you endured.
It’s clear that we failed to meet your expectations in several areas, including communication, customer service, and upkeep of the property. This is not the standard we strive for, and your feedback will help us make necessary improvements.
Please know that we take your concerns very seriously. We will be discussing these issues with our team to ensure that they are addressed and do not continue to affect current or future residents.
If you’d be open to it, we would like to discuss your experience further and see if there’s anything we can do to make amends. Your feedback is invaluable, and I want to ensure that your voice is heard. Should you wish to discuss further, please feel free to give us a call at the number below.
Customer ...
Service
858-454-0322
Max of 1. Maximum 2 Pets Allowed Per Apartment Home.