I have one major issue that I think potential residents should be aware of.
Water Bill: This has been my biggest beef during my time here. So as a refresher; I live on floorplan A1 (the smallest), I live alone, I traveled out of town regularly throughout the month and I have no pets. Now that we’ve established that I have to say some of the water bills I’ve received while living here have been absolutely ludicrous. I’ve received bills as low as $12 and as high as $144. That’s right, a $144 water
...bill.
The apartment complex does not handle the water billing. They contract that out to a company called NW President.They read the meter and send out the bills. Villas at Mira Loma then collects on the bills sent out by NWP. The first time I went down to the leasing office to speak with them about the excessive water bills they credited me part of the bill. While I appreciated that gesture, it did not resolve the issue of the water bill being so high in the first place. The second time it happened I was told that they could not credit me a second time. When I asked what could be done, I was told to call NWP. When I contacted NWP, they requested that a bucket test be done on the apartment. The bucket test was done and no leak was found. Now it was clear to me that there could not possibly be a leak based on how the bills would fluctuate up and down from month to month.
Over the coming months I would get bounced back and forth between the property staff and NWP with each telling me the other was responsible for the meter. Another bucket test was done which again found no leak. I found this frustrating and poor service as I own neither the meter nor the property itself. As a resident and a customer, I expect to receive help when there is an issue with the unit I currently reside in. Being passed back and forth like a hot potato is not what I expected.
The end result was that I had to contact TriVest McNeil Real Estate directly to reach a resolution. The resolution was that after my water bill is posted to my account I contact the folks in the leasing office and they credit me part of the bill. Even with the credit my bill is still much higher than what I was originally paying the first few months I lived in the complex. My hypothesis is that I am being charged for multiple units in the building but I have no way of proving that without cooperation from NWP and the property staff.
Property Manager Responded