Living Standards Decline at Vivio: Persistent Issues Persist
December 23, 2024 - Reseña de Apartments.com
In 2024, the management company changed, and several issues have arisen since then:
Elevator Issues: One of the elevators was out of service for approximately three weeks.
Gym Equipment: It has been one week since two of the treadmills in the gym stopped working.
Excessive Inspections: Despite paying a guarantee fee for the apartment, management conducts monthly inspections to check the cleanliness of the living room, washing machine, refrigerator, and cabinets. If these areas are deemed unclean, ...
residents are charged over $100.
Unreliable Security: The apartment's security number often goes unanswered, leaving residents vulnerable to safety concerns. I have personally experienced such situations multiple times over the past three months.
Common Area Hygiene: The hallways, elevators, and stairwells frequently have unpleasant odors, and the carpets in common areas are dirty.
Package Delivery Problems: Packages are placed in a designated room that remains locked. Residents can only request their packages if they receive an email from the management system, which excludes deliveries from services like Amazon or Walmart. I spent 20 minutes persuading staff to give me my own package while it was clearly sitting in their mailing room. If you don’t receive a notification through their system, there is no way to retrieve your package, even if it has been delivered. When I emailed them about this issue, their response was that this is simply "their process."
Staff Unavailability: The situation is worsened by the frequent unavailability of staff. The leasing office is sometimes closed during posted office hours, leaving no one to assist residents.
Pest Infestations: There are also issues with pests, including cockroaches and other insects, in the apartment. Although I reported this to maintenance, their method of addressing the problem was ineffective, and the pests reappeared within a week.
I enjoyed living at Vivio during my first year. However, dealing with these problems in recent months and witnessing the decline in Vivio’s standards, I can no longer recommend it to students with busy schedules.
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