Leasing Agent Penny is rude!!
January 31, 2026 - Reseña de Apartments.com
I had a guided tour confirmed for 1:00 PM and arrived a couple of minutes early. When I arrived, the office was closed with no communication or notice. After following up, I was told that tours are handled on a “whoever walks in first” basis and that appointment times are not necessarily honored.
During the phone conversation, the leasing agent Penny, was dismissive and did not seem concerned about the inconvenience or confusion caused, even after I explained that my appointment had been ...
confirmed and that I arrived on time.
This policy was never communicated in advance and defeats the purpose of scheduling a tour. Due to the lack of organization, accountability, and professionalism, I’ve decided not to move forward, as I wouldn’t feel comfortable with management that handles situations this way.
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Property Manager Responded
February 17, 2026
Thank you for your interest in our apartment community as your future home. It is our goal to provide exceptional customer service to everyone who walks through our doors, and we would like to extend another invitation to welcome you back. During your visit, our team was out providing another tour that ran a few minutes longer than anticipated. When our team member returned, we noticed that you had already left. We sincerely regret any inconvenience and invite you to contact us at woodlands@waterton.com to discuss this further. We hope that will give us another opportunity to showcase our apartment homes to you.
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