I cannot say enough good things about my experience living in The Washington House for the last four years. I'll begin with the people who work there. The management is the best I've ever had, but the bar for apartment management companies is so low that saying TWH's management is the best doesn't do it justice. So I'll say this - the managers and staff at The Washington House provide the best customer service I've ever had from ANY business, ANYWHERE. If you need pointers on how to decorate your
...space, Tony can help. If you need something fixed, maintenance will be there the same day, often within minutes of you sending an email. If you need help hanging shelves or pictures (well beyond what's expected of maintenance staff), they'll be there, too. I spent several months on crutches, and without ever asking them to, staff would bring my mail and packages directly to my apartment, knowing it was hard for me to carry things up from the lobby. The people who work at TWH know all their tenants by name and go out of their way to be helpful and make your life easier and your experience in the building more enjoyable. And, when I got a new job in another state and had to pack up and move seemingly overnight, TWH helped me find homes for my furniture, plants, and everything else I couldn't take with me. Again, well above and beyond what's expected. The people who work in the building keep it impeccably clean, open the doors in the lobby for you, collect and send out your packages, and keep the building running smoothly, but they do so while feeling like they're your friends. It's clear that they enjoy their jobs and their tenants. The staff, quite simply, are extraordinary.
Further, the apartments are gorgeous. They're clean and well laid out and have incredible closets and big windows, and even the studios have a big kitchen area (bigger and better than other studios). The walls and floors are also thick enough that I almost never heard any of my neighbors, and they're located in the best part of the city - two blocks from AdMo, two blocks from the 14th Street strip and U Street, across the street from a big beautiful park, and an easy and quick (and very pretty) walk downtown (or bus ride - several buses pick up from outside the building).
I absolutely loved everything about living here, and if I hadn't had to move out of DC, I'd live in The Washington House forever. Great apartments, great company, great people.
