The property managers communication is lacking tremendously, and she's very condescending and literally laughs at customers when they express a general concern or issue that needs to be resolved. They withhold mail which is a federal offense, and have not solved issues in a timely or respectful manner. We have tried to work with them very patiently to solbe oyr problems but we're net halfway with the employees lying to solve the problem ie. we dont have the mail key, we can't get you the mail
...key, I am the only person in here so i can't help you. But I was in there earlier and there was 3 other employees in there working as well.
When employees lie to customers they lose all credibility, and respect. When a business puts customers below their own personal feelings they aren't doing their job efficiently and they are bringing emotions into a work place where emotions don't belong which hinders them from doing their job efficiently.
Property is infested with termites and mice, and when I verbalized that my until had these, the manager Jennifer didn't even flinch. When we had first moved into the unit there were termites swarming into the kitchen which is a health code concern and when I verbalized this conversation Jennifer's advice was not to fix the problem, but to just let them swarm. There were hundreds all over my house: in the kitchen on the furniture, in the kids rooms, in the baby crib; this experience was mortifying. When I bigger for them to take care of the issue, it took 3 months to get them to get someone to inject the wood to stop the swarmets, and on move out week the termites had returned so the problem was not solved. When I asked the manager for a corporate number, she refused, laughed at me and literally hung up on me. I am so angry, annoyed and frustrated at the situation. I hope that this review will save many people the stress and any problems that can occur from renting from them.
Property Manager Responded